This guide covers the essential steps to set up, access, and manage personal and group voicemail on your Zultys phone system using your desk phone or remotely.

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Setting Up a Personal Voicemail Box

1. Access voicemail:
   Press the Messages button or dial *86.
2. Enter initial password:
   Use the temporary password provided by your Vatacom installation team or system administrator, then press #.
3. Change your password:
   • Must be 5–6 digits
   • Cannot match your extension
   • Cannot have repeating digits (e.g., 11111)
     Press # to confirm.
4. Record your name:
   Speak clearly — this is used in the “Dial by Name” directory.
   Press # when finished, then follow prompts to accept the recording.
5. Record your greeting (optional):
   Record your personal greeting.
   Press # when done, then follow prompts to accept. You can record up to 4 different greetings and switch between them later.
6. Hang up when complete.

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Accessing Personal Voicemail from Your Desk Phone

• Press Messages button or dial *86
• Enter your voicemail password + #
• Follow voice prompts to listen, save, or delete messages

Tip: Press 0 anytime during the date/time announcement to skip it.

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Accessing Voicemail Remotely (via Direct Dial)

1. Call your direct phone number
2. Wait for your voicemail greeting to begin
3. Press #
4. Enter your extension + #
5. Enter your voicemail PIN + #
6. Follow prompts to listen to messages

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Setting Up a Group Voicemail (e.g., Sales, Support)

1. Press Messages or dial *86
2. When prompted for password, press * → enters Global Voicemail Menu
3. Enter the group extension (e.g., 400) + #
4. Enter your personal extension + #
5. Enter your voicemail PIN + #

Example (Group 400, Your Ext 290, PIN 4567):
*86 → (wait) → * → 400# → 290# → 4567#

Only users with admin rights can set up or modify group voicemail.

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Changing Another User’s Voicemail Greeting

1. Press Messages or dial *86
2. At password prompt, press * → Global Menu
3. Enter the target user’s extension (e.g., 100) + #
4. Enter that user’s voicemail PIN + #

Example (User 100, PIN 4567):
*86 → (wait) → * → 100# → 4567#

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Accessing Group Voicemail

Use the same dial-in sequence you used to set it up.
Once authenticated, you’ll have full access to messages, greetings, and settings.

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Voicemail Storage Limits (Default)

Limit	Value
Max messages	30
Max length per message	20 minutes
Total storage time	1 hour

Note: When limits are reached, new messages and call recordings are rejected.

Action: Regularly delete old messages.
Your system administrator can increase limits if needed.

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Zultys Voicemail Reference

For advanced options (message forwarding, distribution lists, etc.), refer to the official Zultys Voicemail Reference Document provided by your admin.