Zultys MXIE Softphone Troubleshooting

ZULTYS VOICE MAIL
November 19, 2018
Zultys SIP communication ports configuration
March 27, 2019

Zultys MXIE Softphone Troubleshooting

Last Updated On March 27, 2019

While using Zultys MXIE softphone you may experience following problems:
1. Incoming calls can’t be answered
2. “Device unreachable” red popup when trying to make a call
3. Can’t make any calls

Solutions

Change default SIP ports

On Zultys phone systems  configured by Vatacom there is an alternative UDP SIP port  6060 .

Change MIXE Settings under Preferences -> Softphone to
1. Local SIP port 5062
2. Registrar SIP port 6060
3. Keep protocol UDP
4. Click Apply

Zultys MXIE Softphone UDP alt port

If this doesn’t work, change protocol to TCP 

Change MIXE Settings under Preferences -> Softphone to
1. 1. Local SIP port 5062
2. Registrar SIP port 5060
3. Set protocol TCP
4. Click Apply

Zultys MXIE Softphone TCP
Zultys MXIE Softphone with TCP

If there is still a problem, switch to TLS

Important: To be able to use TLS, TLS communication port has to be enabled on the phone system and set to 5061. You can find the menu below in MXAdmin Provision -> SIP and RTP, SIP settings tab. If you change settings in this window system will have to be rebooted to apply settings.

Refer to this article for explanations

Zultys SIP and RTP
Zultys Admin SIP and RTP

Change MIXE Settings under Preferences -> Softphone to 
1. Local SIP port 5062
2. Registrar SIP port 5061
3. Set protocol TLS
4. Click Apply

Zultys MXIE Softphone TLS
Zultys MXIE Softphone with TLS

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