Zultys Integrated Contact Center
Complete Integrated Contact Center Solutions for New and Existing Zultys Phone Systems
No Additional Hardware or Software required
Advanced Call Routing based on real-time activity
Call Recording: full-time and on-demand
Call Attached Data (CAD) for customizable Agent Scripts, wrap up/exit codes
Multiple Reporting options
Webchat Capabilitiess
Last Agent Routing option will send repeat callers to the same agent that handled their previous call
Wallboard for real-time ICC group analysis
Silent Monitor, Barge in & Whisper-thru
Agent login/logout – initiated by Supervisor or automatically by the system