Telax Cloud Contact Center
Best in class software of best in market results
Increase Productivity and Reduce Costs
Teliax's Cloud Contract Center Software as a Service (SaaS) model is deigned to improve contact center operations by reducing IT reliance, streamlining workflow process, simplifying training, and affecting better decisions through robust analytics - all with no upfront costs.
Enhanced IVR
- Graphical IVR design tool
- IVR Data & Call Info reporting
- Multilingual support
- Embedded text-to-speech
Omni-Channel
- Routing of calls, SMS, emails and social media
- Blended inbound and outbound voice queues
- Skills-based and context-based routing
- Seamless integration of multiple-locations
Dynamic Notifications
- Voice, SMS, and email capable
- Easily create and run custom campaigns
- Buildable templates library
- Live dashboard campaign reports
Omni-Channel
- Schedule optimization
- Real-time adherence reporting & alerts
- Call and screen recording; live monitoring
- Integrated agent evaluation grids